How to Order
To place an order on this web site is a simple matter of browsing the products until you find what you are looking for. If a product can be purchased, an “Add to Cart” or “Add to Quote” will appear next to the product. By clicking this button you can add as many items as you like into your cart before clicking on a “Checkout” link or button to finalise your purchase.
When placing an order, please identify by reference code and the size /pack/colour where applicable.
As well as using this website orders can be placed by contacting:
Telephone: 08 9497 2384
All prices are shown in Australian dollars.
A charge of 10% GST is included in the price shown. International, Cocos and Christmas Island customers are exempt from this tax.
Prices listed are those applying at the date of delivery and unless expressly indicated are prices ex our warehouse.
Whilst we endeavour to maintain prices we reserve the right to alter advertised prices without notice due to supplier increases. Errors and omissions are subject to alteration without notice
You have several options on how you can pay for your purchase. They include:
We accept Visa Card and Master Card via Stripe Payment Gateway.
Cheques and Direct Deposit:
Once you have opened an account we offer payment by cheque or direct deposit and include our direct deposit details with our invoice.
Freight at cost will be charged for delivery of items.
Items can also be picked up from our warehouse in Forrestdale, WA.
Customers are welcome to arrange and pay their own freight which often happens for county deliveries. Freight quotations will also be supplied on request.
Our standard delivery on stocked items, subject to availability is within 48 hours. However, any delivery dates quoted are approximate and we cannot be held liable for any delay in delivery of goods
No Handling Fee will be charged on any transaction
No Packaging Fee will be charged on any transaction
We are not required to provide a refund or replacement if you change your mind. However, we are happy for you to contact us to discuss and we will review this on a case-by-case basis. Were we do agree to provide credit for a change of mind a 10% re-stocking fee may apply. Please make sure all items returned for credit or refund are well packaged as damaged items cannot be refunded. Full details can be found under our Terms and Conditions.
As you will appreciate furniture, display items, non-stocked and made-to-order goods can only be returned if damaged, faulty or supplied incorrectly.
Warranty conditions are subject to the terms of individual suppliers and manufacturers.
Damaged goods and claims
If goods are delivered damaged, where damage has not been caused by the delivery process, we must be notified in writing within three days of receipt of the goods, otherwise claims cannot be considered. Shortages also should be notified within three days.
Made-to-order goods (“Specials”) and non-stocked Items
Where goods are adapted to the buyers own specification we accept no liability for their fitness for the purpose as supplied. Made-to-Order goods are non-refundable in the event of Customer error. Such goods are only returnable with our permission and when supplied either faulty or damaged. Please note that cancellation of orders or changes to the specification for Made-t-o Order goods must be made within three days of placing the order.
Please note it is not possible to return certain non-stocked goods. However, where possible we will endeavour to accommodate your needs but reserve the right to apply a re-stocking charge plus the cost of delivery.
We endeavour to keep customer information accurate at all times.
If you become aware of any inaccuracies please phone or email us at email@example.com
This document is a summary of our Terms and Conditions of sale. The detailed conditions are displayed on this website.
CUSTOMER SERVICE ITEMS SHOULD BE READ IN CONJUNCTION WITH OUR TERMS AND CONDITIONS AND APPLY TO ALL TRANSACTIONS WITH WA ERGO SUPPLIES.