Terms and Conditions

Basis of sale
Goods are purchased in accordance with any written purchased order of the Customer, which is accepted by WA Ergo Supplies. All goods are supplied in accordance with these WA Ergo Supplies Terms and Conditions, which shall govern to the exclusion of any other terms and agreements.

Title to goods
Risk of damage to or loss of goods shall pass to the buyer at the time of delivery. However, WA Ergo Supplies retains the legal right for all goods until they are paid for in full, at which time ownership (title) of the goods will pass to the Customer.

When placing an order, please identify by reference code and the size /pack/colour where applicable.

If we are unable to provide the complete order, you will be notified on the invoice and out of stock items will be placed on back order.

All goods and delivery fees are subject to a 10% Goods and Services Tax. Products are shown with a product code and two prices. First listed is the tax exempt price and the second price includes GST.

International, Cocos and Christmas Island customers are exempt from this tax.

Whilst we endeavour to maintain prices WA Ergo Supplies reserves the right to alter advertised prices without notice due to supplier increases. Errors and omissions are subject to alteration without notice

WA Ergo Supplies reserve the right to discontinue brands and/or replace catalogue items with new brands without notice due to economic factors and specification changes by suppliers/manufacturers.

There may be slight colour differences between the printed image of products on this site and the actual products.

Product Hire

WA Ergo Supplies retains ownership of all items hired. Hire items must be returned in good, clean condition and with any original packaging supplied. If items are returned damaged, or without original packaging supplied, WA Ergo Supplies reserves the right to charge the full advertised retail price as compensation for the damaged item. Any hire charges already paid will be credited against the retail purchase price.

Where credit is provided, payment is required within 30 days from date of invoice.

Please pass invoice for part deliveries immediately – the remaining items will be invoiced separately at the time of dispatch. In the event that orders are split you will only be invoiced for one delivery charge. WA Ergo Supplies reserves the right to charge interest on any overdue account at 2% per month. Cash sales are COD. Please pay on invoice.

Payment may be made by credit or debit card (details on order forms), by cheque made payable to WA Ergo Supplies or by credit transfer to:
WA Ergo Supplies
Bank: ANZ
BSB: 016 318
Account: 408909613

WA Ergo Supplies proudly delivers Australia wide.

For all orders WA Ergo Supplies will provide a quote on freight charges prior to completing your order. We do not charge a flat-rate for delivery as we endeavour to find you the most competitive rate we can.

If you have your own freight account, WA Ergo Supplies will ship your delivery on your account.

Items in stock are shipped from our WA warehouse within 48 hours from your order confirmation.

In the event that orders are split due to backorders you will only be invoiced for one delivery charge.

We are not required to provide a refund or replacement if you change your mind. However, we are happy for you to contact us to discuss and we will review this on a case-by-case basis. Where we do agree to provide credit for a change of mind a 10% re-stocking fee may apply. Please make sure all items returned for credit or refund are well packaged as damaged items cannot be refunded. – see also product hire for information on returning products on hire.

You can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample or description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof or purchase – e.g. your receipt.

Any damages must be notified within three days of receiving goods.

Please contact us with any issues with any product and we will do our best to assist you.

Made-to-order goods (“Specials”) and non-stocked Items

Please note that cancellation of orders or changes to the specification for Made-to Order goods must be made within three days of placing the order.

Damaged goods and claims
If goods are delivered damaged, where damage has not been caused by the delivery process, WA Ergo Supplies must be notified in writing within three days of receipt of the goods, otherwise claims cannot be considered. Shortages also should be notified within three days.

Product Availability
We seek to continually improve the quality of the goods offered for sale. Whilst every effort is made to ensure the information on this site is accurate, changes do occur and goods can be discontinued. In this event we will offer you as close an alternative as possible. We do reserve the right to change specifications or improve our goods.