Basis of sale
All products are supplied in accordance with these WA Ergo Supplies Terms and Conditions and with adherence to all laws, rights and obligations as set out in the Australian Consumer Law 2011 (ACL). No terms and conditions of WA Ergo Supplies Terms and Conditions can override consumer guarantees as set out by the Australian Consumer Laws.
Title to goods
Risk of damage to or loss of goods shall pass to the buyer at the time of either:
- despatched to the customer’s own courier
- delivered to the customer by our courier
- collected by a customer from our warehouse.
However, when goods are supplied prior to payment, WA Ergo Supplies retains the legal right for all products until they are paid for in full, at which time ownership (title) of the product will pass to the Customer.
Orders
When placing an order, please identify by reference code and the size /pack/colour where applicable.
For standard stock products:
- Standard Products – All items in stock: When all items are in stock, your order will usually be packed and shipped during business hours within a few hours after the order has been placed and despatch to a courier within 6-24 hours depending on time of placing order. Cancellation of orders after the goods have been despatched to a courier will fall under our Returns – Change of Mind policy (see below).
- Standard Products – Not able to fulfil all or part of order: If we are unable to provide the complete order, you will be notified by email. An invoice will be issued for the stock available and out of stock products will be placed on back order and you will be advised of the expected time for stock to arrive. If you do not wish to proceed with your back order you will be required to advise WA Ergo Supplies prior to the back order being supplied to you that you want to cancel your order. If goods have already been despatched to a courier will fall under our Returns – Change of Mind policy (see below).
- For custom products (this includes selection of non-standard fabric or colour, selection of desk colour or custom-made size or styles): You will be issued with an order confirmation for your custom product and an expected delivery timeframe. Custom products are unable to be cancelled if manufacturing of your product has started.
GST
Most products and delivery fees are subject to a 10% Goods and Services Tax (GST). Products that are exempt from GST will display that they are GST exempt. The website displays pricing including GST. Invoices will have the GST exclusive price for product and delivery fees with the GST shown as a separate line on the invoice. A total of the products and delivery excluding GST plus the GST are shown at the bottom of the tax invoice.
Cocos and Christmas Island customers are exempt from paying GST and will be provided with an invoice listing pricing without GST.
Prices
Whilst we endeavour to maintain prices WA Ergo Supplies reserves the right to alter advertised prices without notice due to supplier increases. Price increases will not be applied to already purchased products, including those products on backorder. Price increases on advertised products will conform with the Australian Consumer Law.
Where any errors or omissions have been made on a quote WA Ergo Supplies retains the right to alter the prices on the quote and will advise the customer and provide the amended quote. The customer can then choose to accept or reject the quote with the amended price.
Products
WA Ergo Supplies reserve the right to discontinue brands and/or replace catalogue products with new brands without notice due to economic factors and specification / discontinuation changes by suppliers/manufacturers.
Discontinued / Substituted products on order: Where we are unable to fulfil a customer’s order with the original product advertised the customer will be notified. The customer can choose to accept or reject the replacement product. Where the customer has already paid any money towards the original product and does not want to accept the substitution product, all monies will be refunded to the customer for the original unavailable product.
Every effort is made to present images in both our catalogue and our website as close as possible to the actual colour. However, printing and monitors may alter the colour slightly from the actual product. Slight variations in colour will not be deemed a fault in the product.
Product Hire
WA Ergo Supplies retains ownership of all products hired. Hire products must be returned in good, clean condition and with any original packaging supplied. If products are returned damaged, in an unclean condition or without original packaging supplied, WA Ergo Supplies reserves the right to charge the full price of any repairs to the product or complete replacement of the product where repair is not possible.
Any hire charges already paid for a product which the customer goes on to purchase will be credited against the retail purchase price. The hire charges do not include any delivery fees paid.
Terms
Where credit is provided, payment is required within 30 days from date of invoice.
Please pass invoice for part deliveries immediately – the remaining products will be invoiced separately at the time of dispatch. If orders are split you will only be invoiced for one delivery charge.
WA Ergo Supplies reserves the right to charge interest on any overdue account at 4% per annum.
Cash sales are prepaid. Please pay on invoice.
Remittance
Payment may be made by credit or debit card (details on order forms), by cheque made payable to WA Ergo Supplies or by credit transfer to:
WA Ergo Supplies
Bank: ANZ
BSB: 016 318
Account: 408909613
Delivery
WA Ergo Supplies proudly delivers Australia wide.
For all orders WA Ergo Supplies will provide a quote on freight charges prior to completing your order. We do not charge a flat-rate for delivery for large items as we endeavour to find you the most competitive rate we can.
If you have your own freight account, WA Ergo Supplies will ship your delivery on your account.
Items in stock are shipped from our WA warehouse within 48 hours from your order confirmation.
In the event that orders are split due to backorders you will only be invoiced for one delivery charge.
Returns – Change of Mind
We are not required to provide a refund or replacement if you change your mind. Change of mind specifically relates to the customer changing their mind about the purchase of a product. It does not include where there is a fault with the product.
- For standard, stocked product: Please contact us as soon as possible if you wish to return a product for change of mind. We will accept returns within three months of purchase when products are unused and are in a saleable condition. A 10% restocking fee may be applicable where a bulk order exceeding 10 units was purchased where this would be an unusually high quantity of an item for WA Ergo Supplies to hold in stock. It is the customer’s responsibility to return the product to our warehouse with the original packaging. The stock must be unused and in a saleable condition, otherwise we will not accept the return. On return of the products, a full refund of the product price paid or customer credit (this does not including refunding any delivery charges) will be provided depending on the customer’s requirements. Please make sure all products returned for credit or refund are well packaged as products damaged in transit to us cannot be refunded. – see also product hire for information on returning products on hire. If you do wish to return a product, please contact us to discuss the return.
- Made-to-order product (“Specials”) and non-stocked product: no refund will be provided for change of mind.
Returns – Major Problem
You can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof or purchase – e.g. your invoice.
Any damages must be notified within a reasonable amount of time in line with Australian Consumer Law. This will be dependant on if the fault could have reasonably seen at the time of the receipt of goods, or a longer amount of time if the fault could not been seen at the time of receipt of goods.
Please contact us with any issues with any product and we will do our best to assist you.
Made-to-order goods (“Specials”) and non-stocked Items
Made-to-order products include selections of non-standard fabric or colour, selections of desk colour or custom-made size or styles.
Non-stocked products includes products that are not advertised on our website and purchased specifically for a customer requesting the product.
Specials include any product listed as having a discounted price from its original selling price.
Please note that cancellation of orders or changes to the specification for Made-to Order product must be made prior to manufacturing or the purchase of materials for manufacturing of your product. For most products a reasonable time would be one week from ordering.
Damaged goods and claims
If goods are delivered to you damaged, where damage has not been caused by the delivery process, WA Ergo Supplies must be notified within a reasonable amount of time in line with Australian Consumer Law. This will be dependant on if the damage could have reasonably be seen at the time of the receipt of goods, or a longer amount of time if the fault could not been seen at the time of receipt of goods.
Shortages also should be notified within a reasonable time, as defined by the Australian Consumer Law.
Damaged by courier – please advise us as soon as possible and take photographic evidence if you believe the product has been damaged in transit. For example the package looks like it us been crushed.
Product Availability
We seek to continually improve the quality of the goods offered for sale. Whilst every effort is made to ensure the information on this site is accurate, changes do occur and goods can be discontinued. In this event we will offer you as close an alternative as possible. We do reserve the right to change specifications or improve our goods.
THESE CONDITIONS APPLY TO ALL TRANSACTIONS WITH WA ERGO SUPPLIES.