Privacy Policy

WA ERGO SUPPLIES PRIVACY POLICY

Introduction

Effective Date: 18 February 2025

WA Ergo Supplies is committed to protecting your information and privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you use our website https://waergo.com.au/ (the “Site”).

We respect your privacy and only gather names, addresses and email addresses when voluntarily submitted by a customer so that we can contact you to fulfil an order, send occasional details of specials or supply a catalogue.

Once you have supplied information to WA Ergo Supplies we assure you it will only be used to support our customer/supplier relationship.

None of your information whatsoever will be sold or released to any other party.

Email addresses will be used for routine business between our customers including occasionally send product information, new product and special offers, invitations to workshops/product demonstrations, discontinued stock details and updates to the website.

Collection of Personal Information

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, payment details, mailing address, or other identifiers you provide voluntarily (e.g., via forms or accounts).
  • Usage Data: IP address, device information, browser type, pages visited, and interactions with the Site.
  • Cookies: Data from cookies or similar technologies to enhance functionality

Purpose of Collection

We collect and use your personal information to:

  • Provide and improve the Site’s services.
  • Process transactions and communicate with you (e.g., order confirmations, support requests).
  • Personalise content and analyse Site usage.
  • Comply with legal obligations and resolve disputes.

Disclosure of Personal Information

We may disclose your information to:

  • Service Providers: Third parties who assist with operations (e.g., payment processors, IT services), subject to confidentiality agreements.
  • Legal Authorities: If required by law (e.g., court orders, regulatory requests).
  • Overseas Recipients: In some cases, data may be disclosed to overseas parties (e.g., cloud servers). We take steps to ensure such recipients comply with privacy standards comparable to the APPs.

Data Security

We implement reasonable measures (e.g., encryption, access controls) to protect your information from misuse, loss, or unauthorised access. However, no online transmission is entirely secure.

Cookies and Analytics

We use cookies to improve Site functionality and analyse traffic. You can adjust browser settings to block cookies, but this may limit features. Third-party tools (e.g., Google Analytics) may also collect anonymised usage data.

Credit Cards

WA Ergo Supplies uses the payment gateway service Stripe. Stripe has its own privacy policy that can be read here: https://stripe.com/us/privacy

Stripe stores your credit card data in an encrypted Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.  will prevent unauthorised access or disclosure of customer data and safeguard any information provided.

Access and Correction

Under the APPs, you have the right to:

  • Request access to the personal information we hold about you.
  • Correct inaccuracies in your information.
    To do so, contact us at sales@waergo.com.au

Complaints

If you believe we’ve breached the APPs, contact us first to resolve the issue. If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.

Notifiable Data Breaches

In the event of a data breach likely to cause serious harm, we will notify affected individuals and the OAIC in accordance with the Privacy Act.

Third-Party Links

The Site may link to external websites. We are not responsible for their privacy practices.

Updates to this Policy

Changes will be posted on this page with an updated effective date. Continued use of the Site constitutes acceptance of the revised policy.

Contact us

For questions or requests regarding this policy, contact:
WA Ergo Supplies
39b Alex Wood Drive, Forrestdale, WA, 6112

Email: Sales@waergo.com.au
Phone: 08 9497 2384